How to get a faster answer
Include the account email you use with Turnly, your name, the property or assignment involved, and a short description of what happened. If the issue is on a device, include the device model and app version when available.
Please do not send passwords, verification codes, payment-card numbers, or other sensitive credentials in an email.
Common help topics
Can’t sign in
Confirm that you are using the email invited to Turnly. Use the password-reset link on the sign-in screen, then contact support if the account is still unavailable.
Assignment is missing
Tell us the property, unit, and expected date. Assignment visibility depends on your role, approval, property scope, and job status.
Notifications are not arriving
Check device notification permissions, confirm that you are signed into the correct account, and include your device model in your support request.
Upload or checklist issue
Include the assignment ID and the step that failed. Keep the app open while the upload finishes and try a stable connection before retrying.
Privacy and account requests
For privacy questions, data requests, or account changes, email support@turnlypros.com. Read the Turnly Privacy Policy for information about collection, use, sharing, retention, and notification choices.
Before you contact us
- Update the Turnly app from the App Store or TestFlight when an update is available.
- Confirm your internet connection and the device permissions Turnly needs.
- Sign out and back in only after noting the assignment ID or error message.
- Never share your password or one-time verification code with anyone.